Privacy Policy

1. Information We Collect

We collect the information necessary to provide you with a secure and convenient shopping experience. This may include:

• Account details: name, email address, phone number, password.
• Order information: delivery address, billing details, items purchased, order history.
• Technical data: IP address, browser type, device information, and usage logs.
• Communication data: messages sent through contact forms, support requests, and feedback.

2. How We Use Your Data

We use your information only for legitimate purposes related to operating our platform, such as:

• Processing and delivering your orders.
• Creating and managing your customer account.
• Providing customer support and responding to your questions.
• Sending order confirmations, delivery updates, and important service notifications.
• Improving our website, services, and user experience based on aggregated analytics.
• Sending promotional offers or newsletters (only where permitted and you can opt out anytime).

3. Legal Basis & Sharing of Data

We process your data based on your consent, our contractual obligations (e.g., fulfilling an order), and our legitimate interest in operating a secure ecommerce platform.

We may share your data with trusted third parties only when necessary, such as:

• Delivery and logistics partners to deliver your orders.
• Payment service providers to process secure payments.
• IT and hosting providers who support our infrastructure.
• Authorities, if required by law or to protect our legal rights.

We do not sell your personal information to third parties.

4. Data Protection & Retention

We use technical and organizational measures to protect your data, including encryption, access controls, secure servers, and regular monitoring.

We keep your information only as long as necessary for the purposes described in this policy, such as fulfilling your orders, complying with legal obligations, and resolving disputes.

5. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to:

• Remember your preferences and items in your cart.
• Keep you logged in securely.
• Understand how visitors use our website to improve performance.

You can control or disable cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.

6. Your Rights

Depending on your local laws, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data, where applicable.
• Object to or restrict certain types of data processing.
• Withdraw consent for marketing communications at any time.

If you would like to permanently delete your SD Mart account and associated personal information, you can submit an account deletion request through our Account Deletion Request page .

To exercise other privacy rights or if you need assistance with your account deletion request, please contact us using the details below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or security practices. When we do, we will update the “Last Updated” date and, where appropriate, notify you through the website or by email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how our platform handles your data, please contact us at: